Friday

It's now Sunday, so I can't remember all of what I did Friday. I spent almost the whole day at RMS triaging a record number of tickets -- mostly little things, mostly unrelated -- the usual, "I can't print", "I can't save", "wifi slow" (that one turned out to be on YWP's end.) We were all running like scalded dogs from 7:45am til 3pm. The print queues keep stopping, and I can't figure out why, but I'll bet it's related to the redirected Desktop/Documents and Lion problems we've been having all year. Also there are still people turning up with personal laptops that have not been brought to us for PaperCut prep, so as I continue to firewall printers, they discover they can't print anymore, and that's how we discover them. Duh. Wrote a snotty note to send out, but at this point I'll probably just wait for them to self-identify after they lose the ability to print. There can't be many left.

My favorite was, a cart laptop that wouldn't boot. 2009 MacBook. Tried netbooting, no dice. We had one just like it with no sound, so I grabbed its hard drive and installed it and still couldn't netboot. No firewire or thunderbolt so no way to transfer the cart image. So, took the damned drive back out and used a USB/SATA adapter to connect it directly to the DeployStudio repo server and tried Disk Utility Restore; it crashed. Tried again on the Mini (so as not to be hammering the hard drive during the school day when two hundred kids are connected) and partway through the restore, the disk self-ejected. I became convinced it was my USB adapter, so drove to the high school to get another one that I'd just used successfully the day before. Also grabbed a brand-new hard drive, just in case. So of course it turned out that I'd replaced one bad hard drive with another one that was also bad; new drive + image = all better. Only took six hours.

Spent the evening chaperoning the RMS dance. Not really. I sat in the lobby trying to turn a Dell 2110 netbook into a Chromebook. Spent most of Saturday and half of Sunday on same, but it's not going well. There's one image from January that works, but it's so old, things like offline Docs/Drive don't work. Not sure what else. I guess we could still use them in school but I worry that they'll be glitchy.